Everything you need to know before placing your order.
🛍️ Ordering
How do I place an order?
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Contact us via the contact form, WhatsApp, or email at hello@heavenlytreats.fi. Tell us the cake type, size, flavour, date needed, and any custom requests. We will confirm availability and send you an invoice.
How far in advance do I need to order?
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Standard cakes and cupcakes: minimum 2 days. Custom designs: minimum 4 days. Wedding cakes: minimum 1 week. Weekend slots fill up fast so we recommend ordering as early as possible.
Can I make changes to my order after placing it?
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Changes can be made up to 2 days before your order date. Contact us as soon as possible at hello@heavenlytreats.fi or via WhatsApp and we will do our best to accommodate.
Can I cancel my order?
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Unfortunately paid orders cannot be cancelled. However please contact us and depending on the situation we may be able to move your order to a later date.
The date I want is not available. Why?
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This means that date is either already fully booked or falls within the minimum notice period. Please contact us to discuss available options.
🎨 Custom Designs
Can I request a custom design?
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Absolutely! Get in touch with us and share your idea, inspiration photos, or colour preferences. We will do our best to bring your vision to life.
Will my cake look exactly like the photo I sent?
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Each cake is handcrafted individually so no two cakes are ever exactly the same. If you have a specific colour in mind, please send us a reference photo and we will match it as closely as possible.
Can you put a logo or text on a cake?
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Yes! Custom text and logo cakes are available. Please mention this when placing your order.
🍰 Flavours & Dietary
What flavours do you offer?
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Base flavours: Chocolate, Vanilla, Ribbon Cake. Fruit flavours: Cherry, Raspberry, Blueberry, Strawberry.
Do you have any dietary options?
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Yes. We offer a lactose free option on request. Please mention this when placing your order.
Are there allergens in your products?
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All our cakes are made in a home kitchen where common allergens including nuts, dairy, eggs, and wheat are present. Please inform us of any allergies when placing your order.
💳 Payment
How do I pay?
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We require a 50% deposit to confirm your order. The remaining balance is due before pickup or delivery. Payment methods accepted: MobilePay, PayPal, Wise, Revolut, and Bank Transfer.
Will I receive a confirmation after payment?
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Yes. You will receive an email or WhatsApp message confirming your order after the deposit is received.
🚚 Pickup & Delivery
Where do I pick up my order?
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Pickup is available at Siltakylänkuja 3, Helsinki every day from 7am to 10pm.
Do you deliver?
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Yes. We deliver across Helsinki, Vantaa, and Espoo. Weekday morning: 6am to 8:30am. Weekday evening: 5pm to 8pm. Weekend: 7am to 10pm. Delivery fee depends on your address. Contact us for an exact quote.
How should I transport and store my cake?
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Please transport your cake on a flat surface and handle it with care. We are not responsible for any damage after the cake has been collected or delivered. Store the cake in the fridge and take it out approximately 1 hour before serving for the best taste and texture.
How long does the cake stay fresh?
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Our cakes stay at their best for 3 days. After that the cake is still edible for a few more days if stored properly in the fridge.
🏢 Corporate Orders
Do you take corporate or bulk orders?
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Yes! We cater for corporate events, product launches, and team celebrations. Get in touch with us at hello@heavenlytreats.fi with details about your event, number of guests, and what you have in mind, and we will send you a quote.